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GardensAlive / GardensAlive.com
Good first order. Requested catalogs for friends.
Second order initially placed on the website, but was
problematic, so I called it in.
Then my credit card was billed for a duplicate web order
I did not place. With the trouble I had before, web
orders were out.\
Customer Service response: "No sir, we show you
placed it."
Customer Service Manager: "No sir, I see it right
here. A web order from you."
I wrote the president, after 10 days I got an e-mail,
saying, "We show you placed an order on this date.
Please send the item back and we will credit your card."
The item had long been sent back. From the president
on down, they treated me like I was trying to get something
for nothing. A lot of Good Will squandered here.
Never again.
I give them Two Pots. Proceed with caution and don't
expect much in the event of trouble.
Steve Acklin
Atlanta, GA
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